Hidden Lesson From United Airlines Debacle

Quick True-or-False Question:  United Airlines kicked a passenger off one of its planes last week and, when he wouldn’t leave, the airline dragged him off the plane.

False, but you would hardly know that from reading the news reports on the incident.  In fact, it happened on a United Express flight that was operated and staffed by Republic Airways and the passenger was pulled off the plane by Chicago Department of Aviation personnel, as angry United pilots have made clear. Continue reading “Hidden Lesson From United Airlines Debacle”